Frequently Asked Questions
Everything you need to know about shopping at Chelsea Boutique.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $150; otherwise, a flat rate of $9.95 applies.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items are final sale and cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. As fit can vary between designers, we also include 'Fit Notes' to indicate if an item runs small, large, or true to size.
Which payment methods do you accept?
Chelsea Boutique accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. 70% of our current collection is made from sustainable materials like organic cotton and recycled polyester, and we partner only with manufacturers who adhere to fair labor standards.